Refund policy
At Mufasa Royal, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.
1. No Return & Refund
We do not offer any return or refund on products once delivered.
2. Exchange Policy (Only for Size Issues)
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We provide a 7-day exchange policy only if there is a size issue with your order.
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Exchange requests must be raised within 24 hours of delivery by contacting our team via email (support@mufasaroyal.com) or phone (+91-7558647994).
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Customers must share a clear product unboxing video (from opening the package to showing the issue) as proof.
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Without the video proof, exchange requests will not be accepted.
3. Exchange Approval
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Once your request is received, our internal team will audit the proof (video/images).
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If the issue is verified and approved, we will provide you with the exchange process details.
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If the audit team finds the proof invalid or issue not genuine, the exchange request will be rejected.
4. Conditions for Exchange
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The product must be unused, unwashed, and in its original packaging with tags intact.
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Customers will be responsible for sending the product back to us safely.
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Once we receive the product and verify it, the exchange will be processed.
5. Important Notes
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Exchanges are allowed only once per order.
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No exchange will be processed for reasons other than size issue.
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Shipping charges (if applicable) are non-refundable.
6. Contact Us
For exchange-related queries, please reach out to us at:
Mufasa Royal
Owners: Gaurav Sharma & Madhavi Sharma
📞 Phone: +91-7558647994
📧 Email: support@mufasaroyal.com
🌐 Website: www.mufasaroyal.com