Shipping policy
At Mufasa Royal, we strive to deliver your orders quickly and safely. Please read our Shipping Policy to understand how we process and deliver your purchases.
1. Order Processing
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All orders are processed within 1-2 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next working day.
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In case of high order volume or unforeseen delays, processing time may be extended.
2. Shipping & Delivery Time
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Standard delivery within India usually takes 5–7 business days after dispatch, depending on the delivery location.
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Remote or rural areas may take longer.
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Delivery timelines are estimates and not guaranteed, as they depend on courier partners and external factors.
3. Shipping Charges
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Shipping charges (if any) will be displayed at checkout before you confirm your order.
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Free shipping may be offered on selected products or during promotions.
4. Order Tracking
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Once your order is dispatched, you will receive a tracking ID and link via email/WhatsApp.
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You can track your package on the courier partner’s website using the provided details.
5. Wrong Address or Failed Delivery
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Customers are responsible for providing the correct shipping address at the time of checkout.
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If a package is returned due to an incorrect address, failed delivery attempt, or refusal to accept, reshipping charges will apply.
6. Damaged or Lost Packages
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If your package is damaged during shipping, you must inform us within 24 hours of delivery with an unboxing video as proof.
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If a package is lost in transit, we will coordinate with our courier partner to resolve the issue.
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Our liability is limited to the replacement of the product or a store credit, subject to investigation.
7. International Shipping
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Currently, we ship only within India.
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International shipping may be introduced in the future, and the policy will be updated accordingly.
8. Contact Us
For any shipping-related queries, please contact us:
Mufasa Royal
Owners: Gaurav Sharma & Madhavi Sharma
📞 Phone: +91-7558647994
📧 Email: support@mufasaroyal.com
🌐 Website: www.mufasaroyal.com